Track a transaction or a peg

At a glance

WhereHistory, the second tabPending first, then by day

On LiquidConfirmed 2/2A block about every minute

A peg-inCounts Bitcoin confirmationsShown as 1/2, then 2/2

Check it yourselfBlockstream ExplorerBlinded, or with your amounts

UndoNeverA confirmed transaction cannot be reversed

Step by step

Open History
Tap History at the bottom of the wallet. Anything not confirmed yet sits under Pending at the top, and the rest follows by day. Each row says what it was, such as a payment received, a swap or a peg-in, with the time and how many confirmations it has.
History
Open a transaction
Tap a row. You see the amount and the status at the top, then the date, the network, the fees, who received what, the transaction ID and a note you can add for yourself.
Transaction
Copy the ID
Copy ID puts the transaction ID on the clipboard. It is what support needs to find a transaction, so send it with any question about one.
Open it on the explorer
Explorer opens the transaction on the Blockstream Explorer, outside the app. Choose how you want to see it, described below.

On the explorer

Liquid hides the amounts and assets of every transaction from everyone except the people in it. That is why Explorer asks which view you want.

Blinded dataWhat anyone seesThe transaction and its confirmations, no amounts

Unblinded dataWith your amounts and assetsYour wallet adds what it can unlock to the link

Share an unblinded link with care

Anyone who opens an unblinded link sees the amounts and assets in it. Share it only with someone who needs to see them.

Pegs

A peg-in shows in History as Peg-in from Bitcoin. It counts the confirmations of your bitcoin deposit, 1/2 and then 2/2. How long that takes is in Move bitcoin to Liquid.

Open it and the transaction ID is your Bitcoin deposit, which any Bitcoin explorer can show. The details also show the BTC peg-in address you sent to. Explorer opens the L-BTC payment to your wallet on Liquid, as soon as it has been made.

A peg made on the sideswap.io peg page has its own tracking page. It shows the status of your order and links both transactions to the explorer. Copy link to this page keeps the address of that page, so you can come back to it later.

Peg-out

Peg-out returns once the new keys are issued and the peg is restored. Updates are posted on sideswap.io/news.

Good to know

History keeps loading

The app is not getting an answer from its server. Switch between WiFi and mobile data, then close and reopen the app. Your history and your coins are not affected.

A transaction is missing and the balance is too low

The wallet has probably not finished scanning. Make sure your recovery phrase is written down, then restore the wallet from it so it scans the chain again. See Back up and restore. After an update, the first scan of a long history can take a few minutes, so keep the app open.

Confirmed means final

A confirmed transaction cannot be reversed, by SideSwap or anyone else. Check the recipient before you send.

Asking support

Send the transaction ID, or the tracking link of a peg made on sideswap.io. Never send your recovery phrase. SideSwap Support will never ask for it.

Still stuck

Look your transaction up first. If it still looks wrong, write to support with the Bitcoin transaction ID.

FAQ Contact support

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